Description: Auto-insurance companies' photo-based estimation of repair price was alleged by repair shop owners and industry groups as providing inaccurate estimates, causing damaged cars to stay in the shop longer.
Entities
View all entitiesAlleged: CCC Information Services and Tractable developed an AI system deployed by insurance companies, which harmed vehicle repair shops and vehicle owners.
Incident Stats
Incident ID
345
Report Count
1
Incident Date
2021-04-13
Editors
Khoa Lam
Incident Reports
Reports Timeline
wired.com · 2021
- View the original report at its source
- View the report at the Internet Archive
In the before times, Jerry McNee wasn’t always a fan of appraisers. McNee is the president of Ultimate Collision Repair, an auto repair shop in Edison, New Jersey. From his perspective, appraisers and claims adjusters, paid by insurance com…
Variants
A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.
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